Refund policy
We want you to love your AppleCutt case. If something isn't right, here's how returns work.
7-day returns
You can request a return within 7 days of receiving your order. The item must be unused, undamaged and in its original packaging.
Damaged, faulty or wrong item
If your order arrives damaged, faulty, or is not the model or color you ordered, message us within 7 days with your order number and a photo. We will send a replacement or give a full refund, and we pay the delivery charges.
Change of mind
If you ordered the wrong phone model or simply changed your mind, you can still return it within 7 days. In this case the return delivery charges are paid by you.
How to request a return
- Contact us on WhatsApp at +92 322 6490485 or email mohsinramzan13@gmail.com with your order number and the reason.
- We will confirm and share the return address and instructions.
- Please do not send items back without contacting us first.
Refunds
Once we receive and check the returned item, we will let you know if your refund is approved. Approved refunds are sent within 5-7 working days. For Cash on Delivery orders, refunds are sent by bank transfer, JazzCash or Easypaisa.
Not returnable
Items that have been used, scratched, damaged after delivery, or are missing their original packaging cannot be returned.
Refused Cash on Delivery orders
Please only place an order if you intend to receive it. Refusing a COD parcel at delivery without a valid reason costs us two-way shipping, and we may not accept future COD orders from the same number.